Returns
Returns Policy on Web Orders for Retail Customers
Beers Timber and Building Supplies Ltd are willing to take back items that are in a resaleable condition, provided the following terms are met:
- You must notify us of your intention to return within 14 days of purchase.
- You are responsible to return the goods to the most convenient Beers depot within 30 days of your initial delivery date. If you require a collection please let us know, and if possible we will provide a quotation for the collection that will be deducted from the refund.
- To arrange your return contact webenquiry@beersltd.co.uk with your order number, product details and reason for return.
- The return of perishable items (i.e. cement, lime, plaster) will not be accepted.
- The return of bespoke or special manufacture items (i.e. cut timber, custom workwear, etc) will not be accepted.
- Goods being returned must be in the same condition as supplied. If goods are not returned in a resellable condition then we reserve the right to refuse to accept them.
- If goods are damaged it must be notified at time of delivery. Do not accept damaged goods and return with the driver.
- Damaged goods will be replaced or refunded.
Return Request
Telephone
0151 558 1230
webcs@beersltd.co.uk
Post
Web Customer Services
Beers Timber and Building Supplies Ltd
Boundary Street
Liverpool
L5 9UD