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Returns Policy on Web Orders for Retail Customers

Beers Timber and Building Supplies Ltd are willing to take back items that are in a resaleable condition, provided the following terms are met:

  • You must notify us of your intention to return within 14 days of purchase.
  • You are responsible to return the goods to the most convenient Beers depot within 30 days of your initial delivery date. If you require a collection please let us know, and if possible we will provide a quotation for the collection that will be deducted from the refund.
  • To arrange your return contact with your order number, product details and reason for return.
  • The return of perishable items (i.e. cement, lime, plaster) will not be accepted.
  • The return of bespoke or special manufacture items (i.e. cut timber, custom workwear, etc) will not be accepted.
  • Goods being returned must be in the same condition as supplied. If goods are not returned in a resellable condition then we reserve the right to refuse to accept them.
  • If goods are damaged it must be notified at time of delivery. Do not accept damaged goods and return with the driver.
  • Damaged goods will be replaced or refunded.

Return Request


0151 558 1230


Web Customer Services
Beers Timber and Building Supplies Ltd
Boundary Street
L5 9UD


Return Request Form