Click & Collect

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Click & Collect Information

Please note: The terms put in place to allow us to handle the current COVID-19 situation override the terms set out below. For full details, please see our dedicated COVID-19 page.

When placing a Click & Collect order, please choose your nearest branch: Liverpool (L5), Liverpool (L1), Bromborough (Wirral), Heswall (Wirral), Birkenhead (Wirral), Wythenshawe (Manchester) or Warrington.

  • Subject to stock availability, we aim to ensure that Click & Collect orders are available for collection from the nominated branch within 24 trading hours of our first email confirming your order number. 
    • If your order is placed after 4PM, your order will usually be available for collection from 7:30AM, 2 working days later (e.g. if you order on Monday at 4:30PM, the order should be available to collect by Wednesday 7:30AM). Please check your selected branch's trading hours as these may vary.
  • Please note, that whilst items may be shown as 'IN STOCK', they may need to be transferred from one branch to another to facilitate Click & Collect. This may lead to a longer lead times.
  • When your order is placed, your local branch will email you to confirm the order.
  • You will receive further notification via email when your goods are ready to collect. Please do not attempt to collect your goods until you have received this notification, as we cannot guarantee your goods will be available until this confirmation is sent.
  • When collecting, please have your order reference to hand - without this information we may not be able to supply the goods.
  • Goods must be signed for upon collection.
  • We will hold goods for at least 1 full working day from the confirmed collection time. Following this, we reserve the right to restock the goods, which may lead to delays when later collecting.
  • If goods are not collected within 5 working days from the confirmed collection time, we reserve the right to cancel and refund the order.
  • Please refer to our Terms & Conditions for further details.
  • For Delivery information, please see our Delivery page.

Delivery Matrix

Delivery costs will be automatically calculated during checkout. You can use the following tables to estimate the cost of a delivery prior to ordering. Delivery costs are based on Order Value, Delivery Service Type and Post Code.

Postcode Tiers Table

There are 2 Postcode Tiers: A & B. Postcodes are assigned a tier based on approximate distance from the nearest branch and are as follows:

 Tier   Postcode List 
BL4, CH1, CH2, CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH5, CH60, CH61, CH62, CH63, CH64, CH65, CH66, L1, L10, L11, L12, L13, L14, L15, L16, L17, L18, L19, L2, L20, L21, L22, L23, L24, L25, L26, L27, L28, L29, L3, L30, L31, L32, L33, L34, L35, L36, L37, L38, L4, L5, L6, L7, L8, L9, M1, M11, M12, M13, M14, M15, M16, M17, M18, M19, M2, M20, M21, M22, M23, M25, M27, M28, M29, M3, M30, M31, M32, M33, M34, M35, M38, M4, M40, M41, M43, M44, M45, M46, M5, M50, M6, M7, M8, M9, M90, WA1, WA10, WA11, WA12, WA13, WA14, WA15, WA2, WA3, WA4, WA5, WA6, WA7, WA8, WA9, WN1, WN3, WN4, WN5, WN7

BL1, BL2, BL3, BL5, BL6, BL8, BL9, CH3, CH4, CW8, CW9, L39, L40, M24, M26, PR8, SK1, SK12, SK14, SK15, SK16, SK2, SK3, SK4, SK5, SK6, SK7, SK8, SK9, WA16, WN2, WN6, WN8

Delivery Cost Table

When you have established which tier is assigned to your delivery postcode, you can determine the delivery costs using the following table:

    Tier         Order Value      Up to 5 Day Delivery   Click & Collect 
A £0 - £49.99 Min £200 order Min £200 order
A £50 - £99.99 Min £200 order Min £200 order
A £100 - £199.99 Min £200 order Min £200 order
B £0 - £49.99 Min £300 order Min £300 order
B £50 - £99.99 Min £300 order Min £300 order
B £100 - £199.99 Min £300 order Min £300 order>
B £200 - £299.99 Min £300 order Min £300 order

All quoted orders values exclude VAT.
For further delivery information, please see our Delivery page.
For further Click & Collect information, please see our Click & Collect page.