Here, we intend to answer common questions that are raised about the use of the Beers website.
1. What are the aims and uses of the Beers website? [ top ]
The Beers website has several aims and uses:
- Allow Beers customers to view product information and prices online
- Allow new and existing customers to create enquiry quotes and place product orders
- Provide a means of keeping customers aware of special offers and events, job vacancies and terms of service.
- Provide a means for customers to place direct enquiries via email
- Allow non-registered customers to apply for a trade credit account with the company, or/and an online trade account (below)
- Allow trade customers to log in to view and order products at discounted trade prices
2. How do I find products? [ top ]
You can find products in two ways:
- Use the products list to browse product categories
- Use the search bar to search for specific products
The products list is located to the left-hand side of every page. It contains categories of products, each of which may be expanded to display a collection of products from the chosen price.
The search bar, located in the top right-hand corner of each page, is used to search for specific products.
By entering key words and pressing the search button, you will be presented with a list of products that match the search term you have entered.
How big is the range of products available online?
Nearly all products stocked instore by Beers are available online.
Additionally, our website contains products that are only available online (see: Offers & Web Specials).
How often is the online products catalogue updated?
Our online products catalogue and downloadable price lists are updated at least once per week (usually starting of a Monday).
3. What is a shopping cart? [ top ]
You can think of the shopping cart as a 'virtual shopping basket'.
At any time that you can see a shopping cart link in the top right-hand corner of the screen, you will be able to view details of the products that you are currently building up in your cart. Clicking any of the links in the cart window in the corner of the screen will take you to a page where you can view, edit and place an order for your items.
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While viewing a products page, click the Add button next to the product that you wish to add to your cart.
If you wish to order a multiple quantity of a product, this can be done by changing the "1" to the quantity that you require before clicking the Add button. |
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Similarly, timber products that require you to define lengths and quantities for purchase can be added to the cart by clicking the Lengths button. |
Using the shopping cart [ top ]
Illustrated below is an example of how your shopping cart might look after adding a product(s) to it:
Your shopping cart displays all relevant information about each product you have added:
- Description: The description of the product
- Price inc. VAT: The price of the product, including VAT
- Unit: The unit of measurement for this product (e.g. each, m², m³, etc)
- Quantity: The quantity of the product that has been added to the cart
- Total inc. VAT: The total for this product (Quantity * Price inc. VAT)
(Note: Trade/terms customers will be able to view additional fields in their shopping cart, such as Price excluding VAT and Total excluding VAT.)
Changing the quantity of a product [ top ]
To change the quantity of a product in the shopping cart, edit the number in the Quantity field and click the Recalculate button. The quantity for this product will be amended as required.
In the case of timber products, the Quantity field and Recalculate button will be replaced with a Lengths button. Clicking the Lengths button will take you to a page where you can change the lengths for the selected timber product, and the quantities of each length.
Removing a product from the shopping cart [ top ]
To remove a product from the shopping cart, click the Remove button under 'Options'.
Are quantity breaks available? [ top ]
Quantity breaks are not currently available on the web site.
Upon reviewing the product quote or order that you submit to us, we will automatically apply any quantity breaks and the corresponding price reduction, to ensure you the lowest possible price.
4. Submitting an order [ top ]
Once you have finished collecting a list of product that you wish to order from Beers, you can submit your order by means of email or fax.
- Email orders are sent directly to us through this website and do not require you to have an email account of your own
- For fax orders, we will provide you with a printable quote that you can fax to us personally
Ordering through the website [ top ]
Navigate to the shopping cart page and select 'Order Online' from the menu at the bottom of the page.
When prompted, enter your contact details, making sure to fill in any fields marked with a *.
Select Request quotation if you wish to request a finalised quote from the company. Otherwise, select Order to identify that you wish to place an order.
Your quote will be emailed through to Head Office, where someone will deal with your request. Your quote/order will be passed to the sales team of the branch you specify, who will then tend to your request.
Ordering by fax [ top ]
Navigate to the shopping cart page and select 'Order by fax' from the menu at the bottom of the page.
When prompted, enter your contact details, making sure to fill in any fields marked with a *.
Select Request quotation if you wish to request a finalised quote from the company. Otherwise, select Order to identify that you wish to place an order.
You will be presented with a printable quote, which you can print and fax personally to the branch of your choice, the contact details of which will be printed on your quote for your use.
What happens after the submission of a quote/order? [ top ]
In all cases, the branch you specify will contact you back using the contact details you provided in order to finalise the order. Finalising an order includes agreeing delivery costs (if necessary) and payment. You will not be required to pay for your goods online.
Order processing times [ top ]
For all orders submitted to the company via email or fax, staff availability is limited to the standard Beers opening hours.
Email orders are processed Monday to Friday only.
Orders are also subjective to interbranch/sales team processing times, so please keep this in mind when placing an order. We will always get back to you with a response as soon as possible.
5. What are the delivery charges? [ top ]
The general guide for delivery charges is as follows:
- For delivery within 10 miles of the preferred branch, delivery is £10.00 for orders under £150 and free for orders over £150.
- For delivery outside a 10 mile radius of the selected branch, delivery is charged at £1 per mile.
6. What if I'm a Beers trade/terms customer (or wish to become one)? [ top ]
We provide a special online service for our registered trade customers which enables you to view products at prices that are relevant to your pricing level.
If you are a registered trade or special terms customer with Beers, you can log in to the website as a trade user on our trade login page.
If you are registered with the company as a trade or terms customer but do not already have access to an online trade account, you may apply on our online trade account application page.
If you are not registered as a trade/terms customer with Beers, nor do you have an online trade account, please apply first for a trade credit account with the company. You must be registered with the company as a trade customer to be eligible to use the Beers website's online trade account. You may apply for a trade credit account with Beers by completing and returning this application form (PDF format).
7. Where can I find complete price lists? [ top ]
All price lists can be found on our pricelists page.
If you are using the website as a standard retail customer, the Price Lists page will give you access to all standard retail prices.
If you are logged in as a trade or special terms customer, the website will grant you access to trade pricelists, depending on the pricing level that is relevant to your online account.
8. How do I contact Beers? [ top ]
Our contact details are given on the Contact Us page.
To find a particular branch, please use our Branch Finder page.
9. What are Beers' opening hours? [ top ]
Beers' opening hours are as follows:
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
| 07:30 - 17:00 | 07:30 - 17:00 | 07:30 - 17:00 | 07:30 - 17:00 | 07:30 - 16:30 | 08:00 - 12:30 | Closed |
10. How do I apply for a job/supply a CV? [ top ]
Any job positions will be advertised on our Jobs page.
Even if we are not recruiting, we welcome you to send us a CV for future reference. Often, a job will become available and it we may review past CV applications while looking for suitable applicants for a position.
11. Where can I find information on special offers? [ top ]
Our monthly flyers and advertisements can be found on the Offers page. Each flyer is downloadable - click any flyer for a bigger flyer image.
Beers runs a collection of specially-priced Web Specials products. Web specials are products that have been discounted in price specifically for web ordering.
12. What is Beers' company registration information? [ top ]
Beers Timber & Building Supplies Ltd.
Registered office: Boundary Street, Liverpool, L5 9UD.
Registered in England, No. 4324716.
VAT Reg No. 785 7860 64.